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Guidance and resources
Here you will find guidance for drinking water suppliers, wastewater network operators, water carriers, laboratories and the public. This includes reference guides for managing information in Hinekōrako, our the self-service portal.
Editing a Supply in Hinekōrako
This quick reference guide takes you through the steps to update the details of a supply on the Hinekōrako Supplier Portal.
Drinking water safety planning guidance for very small communities
This guide may be useful for when preparing a drinking water safety plan for very small communities (up to 25 people). Use it along with the template.
Drinking water safety planning template for very small communities
This template may be useful when preparing a drinking water safety plan for very small communities (up to 25 people). Use it along with the guidance.
Drinking water safety planning guidance for a small supply
This guide may be useful when preparing a drinking water safety plan for small supplies (26 - 100 people). Use it along with the template.
Drinking water safety planning template for small supplies
This template may be useful when preparing drinking water safety plans for small supplies (26 - 100 people). Use it with the guidance.
Drinking water safety planning guidance for medium supplies
This guidance may be useful when preparing a drinking water safety plan for medium supplies (101 - 500 people). Use it with the template.
Drinking water safety planning template for medium supplies
This template may be useful when preparing a drinking water safety plan for medium supplies (101 - 500 people). Use it with the guidance.
Renewal of Drinking Water Supply Registration Guide
This guide takes you through the steps to renew your Drinking Water Supply registration in Hinekōrako.
Drinking water supplies following a flood event
Fact sheet providing advice on water supplies following a flood including ensuring your drinking water is safe
Advice for drinking water suppliers following a flood event - Bore water
Fact sheet for drinking water suppliers following a flooding event including advice on bore water supplies and water storage tanks
Quick guide to uploading your Drinking Water Safety Plan
This is a quick guide on how to upload your Drinking Water Safety Plan in Hinekōrako.
Manage Drinking Water Safety Plans
This guide takes you through the steps to provide and then view your Drinking Water Safety Plan in Hinekōrako.
Register and verify your wastewater network
This guide will help you register and verify your wastewater network in Hinekōrako. It is currently under development.
Compliance pathways for Small, Community, and Rural Drinking Water Supplies
We have developed these compliance pathways for Small, Community, and Rural Drinking Water Supplies.
Monitoring Water Quality - Supply Summary Table
This guide provides information about the supply summary table that supports suppliers in meeting their drinking water quality obligations
Ministry of Health Drinking Water Quality Guidelines for New Zealand
The Ministry of Health Drinking Water Quality Guidelines - chapters 1 to 19.
Guidance on applying for an enforceable undertaking
This guide includes what you need to know about applying for an enforceable undertaking and how to apply
Advice for drinking water suppliers following a flood event - Rainwater
Fact sheet for drinking water suppliers following a flood event including advice on rainwater supplies and water storage tanks
Tutorial 4 for water carriers - Final information
This video will take you through the steps to confirm the details of a migrated water carrier supply in Hinekōrako.
Tutorial 3 for water carriers - Supply Relationships in Hinekōrako
This video will take you through the steps to confirm the details of a migrated water carrier supply in Hinekōrako.
Tutorial 2 for Water Carriers - supply components
This video will take you through the steps to confirm the details of a migrated water carrier supply in Hinekōrako.
Tutorial 1 for Water Carriers - Editing a supply
This video will take you through the steps to confirm the details of a migrated water carrier supply in Hinekōrako.
Guidance on drinking water safety planning
This guide covers the importance of risk management in the supply of safe drinking water and provides examples of risk management approaches.
Manage laboratory portal users (for Laboratory Administrators)
This guide provides details on how to set up multiple users and administrators in Hinekōrako.
Find a submitted laboratory notification (for all lab users)
This guide details the steps to find and view a notification that a drinking water supply test has exceeded a MAV
Establish laboratory portal and RealMe® account (for all users)
This guide details how to create a laboratory user account in Hinekōrako, including how to create your RealMe® account.
Confirm a migrated supply (for Water Carriers)
This guide takes you through steps to view and confirm the details of a migrated Water Carrier supply in Hinekōrako.
Manage supply portal users (for Supply Group Administrators)
This guide takes you through steps to provide others with access to the supplies you administer and determines what users can/cannot do
Supply data (Planned Event Temporary Supply)
This guide explains the data recorded about planned event temporary supplies in Hinekōrako - our regulatory and intelligence system.
Supply data (Water Carrier Service)
This guide explains the data recorded about water carriers in Hinekōrako - our regulatory and intelligence system.
Understand supply groups and user roles (for Supply Group Admin & Supply Admin)
This guide explains supply groups, supply relationships and supply user roles within Hinekōrako and how these three things are related
Create and submit a laboratory notification (for all lab users)
This guide takes laboratories through the steps to submit a notification that a drinking water supply test has indicated an exceedance of the MAV.
Register a new supply (for all users except Read Only)
This guide details steps to register a new supply including adding sources, treatment plants and distribution zones as well as involved organisations
Find and view a notification (for all users)
This guide takes you through the steps to find and view a notification made to Taumata Arowai relating to one of your drinking water supplies
Confirm a migrated supply (for all users except Read Only)
This guide takes you through the steps to view and confirm the details of a supply which has been migrated from the Ministry of Health databases
Manage an individual user profile (for all users)
This guide explains how to manage the details of your user profile in Hinekōrako
Establish supply portal and RealMe® account (for all users)
This guide takes you through the steps to create a user account in the supplier portal part of Hinekōrako
Guidance for source water risk management planning
This guide covers the importance of protecting drinking water at its source and what you should consider when carrying out risk management planning.
Edit a supply (for all users)
This guide takes you through the steps to update the details of a supply in Hinekōrako
Secure groundwater bores and wells for safe household water
Information on bores and wells and how to keep your drinking water safe.
Volume 3 Datasheets – Chemical and physical determinands pesticides
Volume 3 Datasheets – Chemical and physical determinands
Part 2.3: Pesticides
2019
Volume 3 The datasheets index
Index of micro-organisms, chemicals and physical determinands which have a datasheet
Volume 3 Datasheets – Micro-organisms protozoa
Volume 3 Datasheets – Micro-organisms
Part 1.2: Protozoa
2019
Pumps, Pipes and Storage
Information on water storage and pipe network i.e. a distribution system
Correct an invalid Hinekōrako invitation code (for all users)
If your email security doesn't recognise us as a safe domain it may encrypt invitation links. This guide tells you how to correct the link code.
Guidance to determine water supply population
This guide will help you calculate the number of consumers served by a drinking water supply.
Guidance for registering a temporary drinking water supply for a planned event
Use this guide when registering a temporary drinking water supply for a planned event such as a festival, sports event, or market day.
View supply details (for all users)
This guide takes you through the steps to view the details of a supply on Hinekōrako
Create and submit a supply notification (for all users except Read Only)
This guide takes you through the steps to submit a notification to Taumata Arowai relating to one of your drinking water supplies
Manage supply portal users (for Supply Administrators)
This guide takes you through steps to provide access to the supplies you manage and determines what users can/cannot do with respect to those supplies
Supply data (for all users excl. Water Carrier & Planned Event Temporary Supply)
This guide explains the data recorded about drinking water supplies in Hinekōrako - our regulatory and intelligence system
Guidance for registering a drinking water supply
This guidance includes information you need to know when registering a drinking water supply in Hinekōrako – the online self-service portal.
Volume 3 Datasheets – Chemical and physical determinands cyanotoxins
Volume 3 Datasheets – Chemical and physical determinands
Part 2.4: Cyanotoxins
2019
Volume 3 Datasheets – Chemical and physical determinands Organic chemicals
Volume 3 Datasheets – Chemical and physical determinands
Part 2.2: Organic chemicals
2019
Drinking Water Safety Planning - Planned Event Temporary Drinking Water Supply
Use this approved template for drinking water safety planning of a temporary drinking water supply for a planned event.
Appendix 2: Statistical issues that relate to the Drinking-water Standards of NZ
Statistical issues that relate to the Drinking-water Standards of New Zealand
UV Disinfection and Cartridge Filtration
Information about the supply of safe drinking water, for small water supplies, using UV Disinfection and Cartridge Filtration.
Volume 3 Datasheets – Micro-organisms viruses
Volume 3 Datasheets – Micro-organisms
Part 1.4: Viruses
2019
Volume 3 Datasheets – Micro-organisms Bacteria
Volume 3 Datasheets – Micro-organisms
Part 1.1: Bacteria
2019
Ministry of Health handbook for preparing a Water Safety Plan
This guide details what a Water Safety Plan should contain and is designed to be used in conjunction with the Ministry of Health's Framework
Guidance on applying for an exemption
Information for drinking water suppliers who wish to apply for an exemption from compliance with certain requirements of the Water Services Act 2021.
Request for suppression of information from the Public Register
The process for requesting suppression of information from the Public Register, and the factors we will consider when assessing the request
Ministry of Health: New Zealand Drinking-water Safety Plan Framework
This framework presents an international best practice structure that is consistent with the World Health Organisation
Volume 3 Datasheets – Micro-organisms other
Volume 3 Datasheets – Micro-organisms
Part 1.5: Other
2019
Household drinking water supplies
Information on the supply of safe drinking water to households not connected to town water supplies - including water sources, storage and treatment.
Volume 3 Datasheets – Chemical and physical determinands - Inorganic chemicals
Volume 3 Datasheets – Chemical and physical determinands
Part 2.1: Inorganic chemicals
2019
Volume 3 Datasheets – Micro-organisms cyanobacteria
Volume 3 Datasheets – Micro-organisms
Part 1.3: Cyanobacteria
2019
Volume 3 Datasheets – Chemical and physical determinands aesthetic determinands
Volume 3 Datasheets – Chemical and physical determinands
Part 2.5: Aesthetic determinands
2019
Water collection tanks and safe household water
Information on how to provide safe drinking water to your household from a water collection tank