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Our strategy and performance

Our suite of accountability documents shows how we plan to meet the Minister of Local Government’s expectations, our legislative obligations and how we work with the water services sector.

Our Minister and Letter of Expectations

The responsible Minister for the Water Services Authority - Taumata Arowai is the Minister of Local Government.  

The Department of Internal Affairs is the Government’s monitoring agency for The Water Services Authority - Taumata Arowai.  

The role of the Minister is to oversee and manage the Crown's interest in, and relationship with, The Water Services Authority - Taumata Arowai, and to exercise any statutory responsibilities.   

Each year, our responsible Minister sets out what the Authority is expected to deliver during the year and the way that we should deliver it.  

Letter of Expectations

Our strategic framework | Tō mātou mahere rautaki

The Water Services Authority - Taumata Arowai regulates water services on behalf of people in New Zealand. Our initial responsibility for safe and sufficient drinking water was expanded in October 2023 to also include the environmental performance of wastewater and stormwater networks.

In 2024 the Authority renewed its strategic framework to reflect these expanded responsibilities. Our strategic framework is focused on achieving our long-term vision, which is to have safe water every day for everyone | kia tiakina te wai, hei oranga mō te katoa.

The Water Services Authority - Taumata Arowai Strategic Framework

Statement of Intent and Statement of Performance Expectations 

Our Statement of Intent is a four-year, medium-term strategic plan.  

Our Statement of Performance Expectations is a detailed one-year plan, including performance indicators and budget projections.  

These accountability documents are required of all Crown entities.  

Statement of Intent 2024-2028

Statement of Performance Expectations 2024-2025

Compliance, Monitoring and Enforcement Strategy

Our Regulatory Strategy complements our current Compliance, Monitoring and Enforcement Strategy (CME) Strategy 2022-2025 which will be updated later this year. Our CME sets out what water service suppliers and communities can expect from us and our intended approach to achieving compliance with drinking water regulatory requirements over the next three years.

Compliance, Monitoring and Enforcement Strategy 2022-2025 

Both Strategies work together to provide clarity on what we will focus on as a regulator across drinking water, wastewater and stormwater. 

Annual Report

Our Annual Report is prepared for the financial year and evaluates whether we have met our performance indicators and budget projections in the Statement of Performance Expectations. 

Annual Report 2023-2024

Annual Report 2022-2023 

CE Expense Disclosure

Our Chief Executive's expenses, gifts and hospitality are disclosed as part of our commitment to transparency and accountability. 

CE expenses, gifts and benefits 1 July 2023 to 30 June 2024 | Allan Prangnell 

CE expenses, gifts and benefits 1 July 2022 to 30 June 2023 | Allan Prangnell 

CE expenses, gifts and benefits 1 July 2022 to 30 June 2023 | William Bayfield